The challenge

The project was business critical and needed to adhere to budget. It focused on automation, compatibility with existing platforms, and ease of use in the B2B2C space. There was no existing in-house payment management capability. There was a need for a seamless experience across SMS, browser, and back-office web applications. The project also needed to align with an existing enterprise design system and client branding.

The solution

A simple, customizable payment platform was created with mobile-first in mind. The payment flow was integrated with the patient management system for administrator access. Designed a responsive payment flow for patients receiving SMS payment links. Built an intuitive web app interface for back-office staff. Worked closely with developers and management to refine user needs. Rapid iterations in Figma ensured consistency with the enterprise design system.

Implemented a scalable, efficient payment solution. Improved user experience for both patients and staff. Enhanced operational efficiency in payment processing.

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